Software providers can help small-scale business owners when spreadsheets and other documents are no longer sufficient to track projects, keep track of hours billable, and create customer invoices. These digital tools consolidate and automate a variety of business processes and are accessible via a single platform or a complete suite of software. Some companies offer all in one solutions for a monthly fee while others specialize in particular areas of management like accounting and customer relationship management.
A comprehensive solution like NetSuite offers cloud-based services that streamline multiple functions, from accounting to enterprise resource planning. NetSuite’s suite of customer relationship applications for instance, lets users to integrate sales and calculate pricing quotes, and its project-management app lets you track statuses of projects and manage resources with Gantt charts and a Kanban board.
An all-in-one solution can reduce expenses by removing the cost of subscriptions to separate, disconnected tools. However, ensure that the software you choose to use is capable of addressing the specific needs of your business. Otherwise, you’ll wind with more work and not less.
Support for dedicated customers is another factor to consider. Ideally, service representatives who communicate and operate exclusively with clients in the same sector will have a greater knowledge base and can address the issues of the day more effectively.
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